Delete your account

Zippy Partner — drivers, fleet partners and car owners

• Open the Zippy Partner app, go to Profile, and tap Delete account.
• Read what is removed and what is kept, then type DELETE to confirm.
• Your account is frozen immediately — no new trips are assigned — and we complete the deletion within 30 days.
• You can withdraw the request from the same screen any time before it is completed.

Drivers employed by a fleet partner

If you drive for a fleet, your driver profile was created by your fleet partner and belongs to their account, so they are the ones who remove it — ask them to remove you from their fleet in the Zippy Partner app. If you cannot reach them, email us at zippycab.services@gmail.com from the mobile number on your profile and we will handle it directly, within the same 30 days.

Riders

Email zippycab.services@gmail.com from the email address on your account, or call +91 62923 43075. We confirm your identity, then delete the account within 30 days.

What we delete

• Your name, mobile number, email address and PAN.
• Bank and payout details.
• KYC documents — driving licence, RC, insurance, permit and any photographs — deleted from our storage, not just unlinked.
• Location history and the push-notification registration for your devices.
• Every driver profile held on a partner account being deleted.

What we have to keep, and for how long

Completed trips, invoices, commission entries and payout records are financial records that Indian book-keeping law requires us to retain for 8 years. We keep them with your identity removed: the transaction survives, the person does not. Nothing in this retained data can be used to contact you or to identify you.

Before we can complete a deletion

If a trip is in progress, or money is still owed in either direction, our team settles that first. This never blocks your request — it is work we do inside the same 30 days, and we will contact you on the number on your account if we need anything from you.

After deletion

You will not be able to sign in again, and the mobile number on the account is released. Signing up again creates a completely new account with no history. If you have questions before you start, write to zippycab.services@gmail.com.