Cancellation & Refunds

Free cancellation

You can cancel free of charge until 1 hour before your pickup time, as long as a driver has not yet been assigned to your trip. Anything you have already paid is refunded in full.

Once a driver is assigned

Assigning a driver and cab locks the booking, so it can no longer be cancelled from your account. If your plans change after assignment, contact us at zippycab.services@gmail.com and our team will help.

Within 1 hour of pickup

Online cancellation closes 1 hour before pickup. Where a late-cancellation fee applies to your booking, the amount is shown to you before you confirm the cancellation and is deducted from any refund due.

Trips already under way

A trip that has been marked as arrived, started or completed cannot be cancelled. If something went wrong on the road, raise a dispute from your bookings page within 48 hours and we will review it.

Minimum booking notice

Bookings must be made at least 1 hour before the intended pickup time. Pickup times in the past, or inside that 1-hour window, cannot be booked.

When you get a full refund

Cancellations inside the free window (more than 1 hour before pickup, before a driver is assigned) are refunded in full, with no deduction.

How refunds are paid

Refunds go back to the original payment method used at booking. Bank and card refunds typically settle within 5–7 business days once we approve them; UPI refunds are usually quicker. We do not refund to a different account.

Book at Zero bookings

• Book at Zero — nothing is collected upfront, so a cancellation leaves nothing to refund.
• Part Pay — the 25% paid upfront is refunded, less any applicable cancellation fee.
• Full Pay — the full fare is refunded, less any applicable cancellation fee.

Fare adjustments after the trip

If your trip exceeded its included kilometre limit, or if tolls, permits or parking were paid on your behalf, the difference is settled at drop-off and is not part of the refundable amount.

Disputed charges

If you believe you were charged incorrectly, write to zippycab.services@gmail.com within 48 hours of the trip with your booking reference. We aim to respond within 3 business days.