Booking and confirmation
A booking is confirmed once you complete the required payment step and receive a booking reference. Bookings must be made at least 1 hour before pickup. We may decline or cancel a booking where the route is unserviceable, the details are incorrect, or payment fails.
Fares and what they include
- Toll, state tax, parking charges and driver allowance are included in the quoted fare.
- Fuel cost for the trip is included in the quoted fare.
- Your trip has a kilometre limit. Usage beyond that limit is charged for the excess kilometres used.
- Airport entry and parking charges, where applicable, are not included and are charged extra.
- The trip includes one pickup in the pickup city and one drop in the destination city. It does not include travel within the city.
Payment options
Book at Zero collects nothing upfront and the full fare is paid to the driver. Part Pay collects 25% at booking with the balance paid to the driver. Full Pay collects the entire fare at booking.
Changes and cancellation
You may edit or cancel your booking free of charge until 1 hour before pickup, provided a driver has not yet been assigned. The full cancellation policy is set out on our Refunds page.
Your responsibilities
- Be at the pickup point at the scheduled time. Drivers wait for a reasonable period, after which the trip may be treated as a no-show.
- Carry valid identification where the route requires it.
- Do not ask the driver to exceed speed limits, carry prohibited goods, or take more passengers than the cab is licensed for.
- You are liable for damage to the vehicle caused by you or your co-passengers.
Our responsibilities and limits
We dispatch a vetted driver and a cab of the class you booked, or better. We are not liable for delays caused by traffic, weather, road closures, or events outside our reasonable control. Where a cab of the booked class is unavailable, we will offer an equivalent or a full refund. If your trip has hill climbs, the cab's air conditioning may be switched off during such climbs.
Conduct
Abusive, threatening or unsafe behaviour toward a driver ends the trip immediately, with no refund, and may result in your account being closed. The same standard applies to drivers on our platform.
Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.
Questions about this page? Write to zippycab.services@gmail.com.